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Details

Russian O2C Order Management Associate


Reference:POR820053 Location: Cork
Qualification:DegreeExperience:2-3 Years
Job Type:Fixed Term ContractSalary: Not Disclosed
May be suitable for: Financial Analyst, Data Management

A Russian Speaking O2C Order Management Associate is required to join a leading global pharmaceutical business based in Cork on a contract basis. This is an opportunity to join a vibrant multi-cultural and multi-lingual team where you will play your part in making a difference for people the world over by supporting the business as it discovers, develops and delivers medicines that help people live longer, healthier and more active lives

Responsibilities

The primary role of the O2C Order Management Associate is to support the accurate, efficient and compliant customer order processing for customers across the business.

  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
  • Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to Analyst / local team where applicable.
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
  • Be seen as a “go-to” information resource for O2C Order Management processing and related queries


The Person











  • Fluency in English & Russian language
  • 2-3 years’ experience in O2C function with knowledge of order management processing and customer service experience
  • Bachelors Degree (or equivalent work experience)
  • Excellent communication skills with a focus on customer experience
  • Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint
  • Experience with SAP O2C Module is preferred






If you would like further Information you can contact the recruiter directly:



Paula O'Reilly | Tel: +353 (0) 1 507 9265