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Details

German O2C Order Management Associate


Reference:PORA006390 Location: Cork
Qualification:DegreeExperience:2-3 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Data Management, Team Administrator

A German speaking O2C Order Management Associate is required to join a leading global pharmaceutical business in Cork. The primary role of the O2C Order Management Associate is to support the accurate, efficient and compliant customer order processing for customers across the business.

  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
  • Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
  • Be seen as a “go-to” information resource for O2C Order Management processing and related queries

The Person

  • 2-3 years’ experience in O2C function with knowledge of order management processing and customer service experience
  • Bachelors Degree (or equivalent work experience)
  • Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint
  • Fluency in English& Germanlanguage
  • Experience with SAP O2C Module is preferred






If you would like further Information you can contact the recruiter directly:



Paula O'Reilly | Tel: +353 (0) 1 507 9265