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Details

Analyst - German


Reference:POR AWCN-046541 Location: Cork
Qualification:DegreeExperience:2-3 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: IT Analyst

An opportunity has arisen for a German speaking Order to Cash Analyst to join a global pharmaceutical business that take great pride in enabling their employees to excel, grow and build a great career. The primary role of the Order to Cash - Order Management Analyst is to support the accurate, efficient and compliant customer order processing for customers.

Key Responsibilities

  • Effectively monitor and resolve all sales orders & sales interface issues
  • Effectively manage, track and resolve all Tier 2 customer disputes, close any issues with orders
  • Work in partnership with the Order Management Associate to ensure excellent order processing & positive customer experiences
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional projects with influence on accurate, efficient & compliant order processing
  • Support the overall Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
  • Be seen as a “go-to” information resource for Order Management processing and related queries


Essential Requirements

  • 2-3 years’ experience in an order to cash function with knowledge of order management processing and customer service experience and experience in identifying and delivering process change
  • Bachelors Degree (or equivalent work experience)
  • Fluency in English & German language


Preferred Requirements

  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO team members





If you would like further Information you can contact the recruiter directly:



Paula O'Reilly | Tel: +353 (0) 1 507 9265